Day: November 11, 2017

This blog is also available in English.

Seitdem das SAP Support Portal und das SAP ONE Support Launchpad Ihre zentralen Anlaufstellen zu SAP Support-Services wurden, sind viele Applikationen von der alten service.sap.com-Plattform auf diese neuen Systeme umgezogen worden. Mittlerweile sind nur noch wenige „Nischen-Applikationen“ auf der Alt-Plattform zuhause. Hier gilt weiterhin eine Forderung für das Passwort: Es muss aus genau acht Zeichen bestehen. Für migrierte Applikationen hingegen gibt es eine solche Bedingung nun nicht mehr.

Ab dem 4. November können Sie daher ein komplexeres, sichereres Passwort verwenden. Es muss mindestens acht Zeichen lang sein und Zeichen aus wenigstens drei der folgenden vier Gruppen enthalten: Großbuchstaben, Kleinbuchstaben, Ziffern, Sonderzeichen. Das „Genau-acht-Zeichen“-Kuriosum wird der Vergangenheit angehören.

Nun, beinahe jedenfalls. Sollten Sie zu den Kunden gehören, die noch auf eine der Alt-Anwendungen zugreifen müssen, gilt weiterhin die Anforderung, dass das Passwort den alten Regeln genügen muss. Aber nur für diese Applikationen.

Nicht für das SAP ONE Support Launchpad.
Nicht für das SAP Support Portal.

Warum, wann und wie würden Sie mit der alten Plattform in Berührung kommen?

Es gibt zwei potentielle Berührungspunkte mit der alten service.sap.com-Infrastruktur:

Erstens könnten Sie sie mittels Ihres Webbrowsers aufrufen (1). Denn ein paar Alt-Anwendungen werden weiterhin vom Launchpad aus referenziert.

* Liste der Meldungen von 2014 oder davor;
* Alte Service-Meldungen für einen Service, der vor Mitte 2017 geliefert wurde;
* Spezielle Funktionen zur Pflege der Berechtigungsprofile Ihrer Mitarbeiter: Cluster-Pflege, Berechtigungsreports oder Massenaktualisierungen von Berechtigungen.

Zweitens könnten Sie sich über ein Support-Werkzeug mit der alten Support-Plattform verbinden:

* SAP Download Manager;
* Line Opener Programm;
* RFC aus einem SAP Solution Manager 7.1 oder älter (2).

Die URL des Systems, zu dem Sie eine Verbindung herstellen, sowie Ihre Anmeldedaten sind nicht unbedingt offen sichtbar, so dass dies ungewollt passieren kann:

Unabhängig davon, wie Sie auf die alte Support-Plattform zugreifen, haben Sie folgende Möglichkeiten:

* Sie tun ganz einfach nichts und verwenden weiterhin Ihr aktuelles 8-stelliges Passwort für die alten und neuen Plattformen. Für Sie ändert sich dann nichts.
* Sie bevorzugen ein neues, sichereres Passwort für das Launchpad und Portal. In diesem Fall werden Sie dann zwei unterschiedliche haben: Eines für die „neue Welt“, eines (mit acht Zeichen) für die alte Support-Plattform.

SAP Support wird alles tun, um Unannehmlichkeiten zu vermeiden: Im SAP ONE Support Launchpad werden Sie bei jeder Verbindung zu einem Legacy-Tool über ein Popup-Fenster darauf hingewiesen werden, dass Sie im Begriff sind, die „alte Welt zu betreten“:

Somit werden Sie nicht auf dem falschen Fuß erwischt werden, sollten Sie aufgefordert werden, ein Passwort für die alte Plattform einzugeben. Außerdem können Sie es vom Popup aus neu anfordern oder ändern.

Natürlich ist SAP bestrebt, die Migration der verbliebenen Alt-Anwendungen auf das SAP ONE Support Launchpad schnellstmöglich abzuschließen.
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(1) Falls Sie ein Single Sign-On-Zertifikat in Ihrem Browser installiert haben, müssen Sie weder ID noch Passwort eingeben.

(2) Benutzer für die Support Hub-Kommunikation im SAP Solution Manager 7.2 sind von der neuen Passwortrichtlinie nicht betroffen, siehe KBA 2174416. http://bit.ly/2i5PreB #SAP #SAPCloud #AI

WALLDORF — SAP SE (NYSE: SAP) today announced an enhanced release of the SAP Hybris Commerce solution for the telecommunications and media industries.

The telecommunications and media accelerator, developed in collaboration with IBM (NYSE: IBM), addresses industry-specific challenges when engaging, retaining and acquiring customers and selling to them. Consumers are increasingly using the web and mobile channels to research products and services, make purchases and activate or deactivate services. In response, service providers need the ability to quickly offer product and service bundles, as well as personalized customer service and self-service features.

SAP Hybris* and IBM together are offering an agile solution with a ready-to-use framework enabling service providers to engage with customers using feature-rich omnichannel solutions that streamline the purchase process and help to consistently ensure high-quality, dependable customer experiences and journeys.

“Telecom and media consumption is becoming increasingly customizable and is therefore more complicated,” said Matthias Goehler, senior vice president, Industries, SAP Hybris. “SAP is committed to meeting industry business needs by supporting new business models, industry regulations and standards. The telecommunications and media accelerator helps companies achieve and realize their goals all while getting to market as quickly as possible.”

This latest initiative of the 14-year partnership between IBM and SAP is rooted in the companies’ deep industry-specific expertise and understanding of the complex customer journey associated with telecom and media product offerings. SAP Hybris Commerce, telco and media accelerator, combines IBM’s technology integration and services competencies with SAP’s technological capabilities — fostering a continued path of innovation as companies embrace new and evolving business and technology models, such as Over the Top (OTT) and the Internet of Things (IoT).

The enhanced accelerator for SAP Hybris Commerce allows telecom and media providers to:

* Combine digital self-service and assisted forms of interaction with physical channels, such as in-store enablement and in-store pick-up services
* Support complex products and bundles to keep prices and products aligned to industry standards
* Meet modern security and privacy standards as required by global regulations

“The telecommunications industry is experiencing a significant transformation driving companies to invest in capabilities that modernize operations and allow them to differentiate and drive value,” said Bob Fox, Global Industry Leader – Telecommunications, Media and Entertainment, IBM. “Together with SAP Hybris, we offer a unique commerce solution specifically tailored to meet the demands of telecommunication providers and media companies, including add-ons, bundles, promotions, unique checkout flows and more, that enables them to reinvent business processes and deliver more engaging digital customer experiences.”

For more information, visit the SAP Hybris News Center and the SAP News Center. Follow SAP on Twitter at @saphybris and @sapnews.

About SAP Hybris Solutions

SAP Hybris solutions provide omnichannel customer engagement and commerce software that allows organizations to build up a contextual understanding of their customers in real time, deliver a more impactful, relevant customer experience, and sell more goods, services and digital content across every touch point, channel and device. Through customer data management, context driven marketing tools and unified commerce processes, SAP Hybris solutions have helped some of the world’s leading organizations to attract, retain and grow a profitable customer base. SAP Hybris software for customer engagement and commerce provides organizations with the foundation, framework and business tools to create a holistic customer view across channels, simplify customer engagement and solve complex business problems. For more information, visit www.hybris.com.

About SAP

As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 355,000 business and public sector customers to operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.

Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit www.sap-tv.com. From this site, you can embed videos into your own Web pages, share video via email links, and subscribe to RSS feeds from SAP TV.

For customers interested in learning more about SAP products:
Global Customer Center: +49 180 534-34-24
United States only: 1 (800) 872-1SAP (1-800-872-1727)

For more information, press only:
Michael Baxter, SAP, +49 151 1719 6185, m.baxter@sap.com, CET
SAP News Center press room; press@sap.com

*SAP Hybris is a brand name launched in January 2016 to represent the SAP solutions for customer engagement and commerce as well as the offerings, employees, and business of acquired company hybris AG, which continues to be our legal entity until integration with SAP is complete.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
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If you couldn’t make it to Las Vegas, there’s still time to get to SAP TechEd Barcelona

SAP TechEd Las Vegas exceeded all expectations this year, but don’t just take my word for it. Here’s how Björn Goerke, Chief Technology Officer and President of SAP Cloud Platform, still wearing his Star Trek uniform as Captain James T. Kirk, summed up what made this year’s event so awesome in our on-stage VIDEO interview:

“We had a fantastic crowd coming together with different people from a lot of diverse backgrounds, and everybody exchanging ideas,” said Goerke. “We’re discussing where things are going with digital transformation, and we have a ton of new technologies and components that we’ve released;  products like the SAP Data Hub, the machine learning platform, blockchain, IoT — you name it, it’s all here. This is where the fun starts, and this is where you learn about SAP and the products we have.”

Openness rules

My major takeaway from this year’s SAP TechEd is how SAP has become a world-class powerhouse for open, agile innovation. The proof was in a slew of co-innovation announcements with the likes of Cloud Foundry and the Cloud Native Computer Foundation, plus expanded cloud services on the SAP Cloud Platform.

Some of the loudest applause from the 6,000-strong crowd was for the release of the SAP S/4HANA Cloud SDK, the public beta of the SAP Cloud Platform on the Google Cloud Platform, and a sneak preview of the ABAP solution-as-a-service on the SAP Cloud Platform. In my summary blog of Goerke’s keynote, I wrote about how the SAP Data Hub solution represented a fundamental shift in data governance, pipelining and sharing, and many event attendees agreed ─ “An Introduction to SAP Data Hub” was among the most popular lectures of the week.

It’s not too late to watch

I don’t have space to share the details of the 1,000-plus total sessions including Lectures, Strategy Talks, Innovation Talks, and hands-on workshops with experts and partners at the hands-on Developers Garage, lively Community Clubhouse (Pepper the robot was a major hit), and insightful Solution Center. People couldn’t get enough of the hands-on, “SAP Technology Highlights,” session, which had capacity crowds during for the three times it ran. Replays of four of the most popular Lectures are available to watch anytime:

* Overview, Road Map, and Strategy for SAP S/4HANA
* An Introduction to SAP Data Hub
* All You Need to Know About SAP Fiori Launchpad
* ABAP Strategy

You can also watch some of the most exciting highlights of SAP TechEd here.

News that made global headlines

Wrapping it all up, here are some of my favorite headlines from the media:

SAP Unveils SAP Data Hub to Pave the Way to Digital Innovation (CMSWire)

SAP Reduces Big Data’s Time to Value (Datamation)

SAP Conceives New Data Hub for Era of Disaggregated Information (Wall Street Journal)

This profitable Google-backed startup just inked a key deal with SAP as it eyes a 2019 IPO (Business Insider)

SAP Cloud is Embracing the Open Source World (SDxCentral)

SAP Announces First Co-Innovation Customers, Partners in Blockchain Initiative for Internet of Things (IoT Business News)

SAP’s Björn Goerke Goes Boldly Beyond at SAP TechEd (iChainnel)

SAP Data Hub debuts at SAP TechEd 2017 (SearchSAP, TechTarget)

SAP, Mendix ink deal to provide scalable app development platform to the enterprise (ZDNet)

Now it’s on to SAP TechEd Bangalore and Barcelona!

Follow me @smgaler

Related content:

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Watch All My VIDEO Interview Replays at SAP TechEd

VIDEO: Bjorn Goerke Goes Boldly Beyond #SAPTechEd http://bit.ly/2i4qEYf #SAP #SAPCloud #AI