Day: March 3, 2018

Source: VASC.org

So how does NASA fit in the 2018 plans?  This is a teaser, so you’ll have to wait and see below.

Below is the ASUG Virginia Chapter “YRC” (year-round calendar) plans for 2018:

Month

Activity

April
Friday, April 6 – Fairfax Water – Lorton, VA

* Registration is open

May
Open Call for Speakers for Newport News meeting – topics – SuccessFactors, Defense

July
July 27 Virginia Air & Space Center

Save the date

October
Friday, October 26 – Altria – Richmond, VA

*

* Save the date

So you can see the registration is open for our next chapter meeting in Northern Virginia.  We listened and followed the ASUG Virginia Chapter Survey results and you can see over 62% of ASUG Virginia Chapter members prefer meeting in Northern Virginia.

Our summary agenda for April is as follows:

Meeting highlights include:

* Preparing the way from ECC to S/4HANA
* Creating ROI on the road to HANA
* Customer story from Loudoun Water on mobilizing SAP Geo.e
* SAP Public Sector Roadmap, courtesy of Marlyn Zelkowitz of SAP

Again this is based on the survey results for topics. For a “sneak peek” on how chapter volunteers plan for a meeting, see my draft spreadsheet below:

ASUG Virginia Chapter Meeting Agenda April 6

Time
SINGLE Track
Sponsor Name

7:30-8:00
Breakfast/registration

8:00-8:15
Chapter Intro/SAP Intro

8:15-9:15
Decluttering and the Cloud: Preparing the Way from ECC to S/4HANA
Symtrax

9:15-9:30
Break

9:30-10:30
Creating ROI on the Road to HANA
Titan Consulting

10:30-11:30
Sink or Swim: Managing the Growing Flood of Dark Data with Intelligent Information Management
M-Files

11:30-12:15
Loudoun Water Mobilizes SAP’s Geo.e for Improved Field Operations

12:15-12:45
Lunch

12:45-1:30 pm
Water Tour

1:30-2:30 pm
SAP Public Sector Roadmap: S/4HANA & More

2:30-2:45
Chapter Giveaways, Adjourn

Table sponsor
Utegration

 Table sponsor
Vistex

I want to thank our sponsors for this meeting, without them it wouldn’t be possible:

Source: ASUG 

More on the April meeting in a future post.  See you there?

July 27 ASUG Virginia Chapter Meeting, Virginia Air & Space Center – Save the Date

Plans are confirmed for this ASUG Virginia Chapter meeting to be held at NASA Langley Visitor Center in Hampton, Virginia.  This is being lead by ASUG Board Member Rudy Hendricks and ASUG Virginia Chapter Chair Keith Seckman.  The chapter hasn’t held a meeting in this area for several years, and kudos to Keith for thinking of this location.  According to the 2017 survey the Hampton area is the third requested location for the ASUG Virginia Chapter.

The video above gives you an indication of how the meeting will look.  You can also take some time to visit the exhibits, as the chapter meeting is tentatively planned to end at 1:00 pm.

I’ve been to the National Air and Space Museum before, but I haven’t visited “Coastal Virginia” so I am looking forward to this meeting.  Call for speakers is planned for in May.

More to come on the Fall Chapter meeting in Richmond (the 2nd requested location from the survey) later this year.  Special thanks to returning ASUG volunteer Melody Abadam and Altria for hosting ASUG again.

So what do you think of the ASUG Virginia Chapter’s plans for 2018?  You can follow the chapter on twitter @ASUGVA http://bit.ly/2Fb2kSo #SAP #SAPCloud #AI

Customers have two options to integrate external telephony with SAP Hybris C4C.

* Widget based integration ( New since 2017)
* Local adapter-based integration

Highlights –

* Common approach for any CTI vendors. This includes SAP Contact Center, Avaya, Cisco, Genesys, New Voice Media.
* Both options are project-based integration. This means it entails extending telephone application to integrate with SAP Hybris C4C. This is typically done by system integrators.
* Widgets are provided by CTI vendors.
* Please work with system integration and CTI vendors as you plan CTI integration.
* Which CTI vendors support which approach? Only CTI vendors can confirm this. Please check with your CTI vendor.

Integration Option 1 – Widget Based Integration

Overview

* Widget approach offers ability to embed CTI vendors’ widget within C4C
* Provides unified call handling experience within C4C

Pre-requisite

* Only available on RUI

Few flavors of Widget based integration

* Voice Streaming outside embedded widgets

* Using desk phone
* Using separate app

* Voice streaming within embedded widgets

1.  Voice Streaming outside embedded widgets

Here widget handle events where as actual voice streaming happened outside widgets

1.   A  – Voice streaming through Desk Phone

* Agent handles call either through deskphone or embedded widget
* Only events are handled in the embedded widget
* Voice streaming happens through deskphone

 

1.   B – Voice Streaming through separate app

* Agent handles call wither through separate call handling app or embedded widget
* Only events are handled in the embedded widget
* Voice streaming happens through separate call handling app

2. Voice Streaming within embedded widgets

* Agent handles call within embedded widget
* Both Events and Voice streaming happens in embedded widget

Comparison of Widget Integration Options-

* Voice streaming outside embedded widgets only stream event. No voice streaming. These offer higher call stability.
* Voice streaming within embedded widgets, streams voice within widgets. Typically use Web RTC. Comes with restrictions. Call stability should be tested.

Recommendation –

* Either option, we recommend customers and partners fully test call stability before deciding on one.
* Embedded widgets are provided by CTI vendors. How the widgets handle call entirely depends on widgets. Check with CTI vendor on pros and cons of each of their widgets.
* Widget based integration is relatively new. Plan on additional testing.

Integration Option 2 – Local Adapter Based

* Requires local adapter to run Agents desktop
* Call handling is in separate CTI App.
* CTI adapter is available in C4C ->Downloads section.

 

Comparison of Local and Widget Integration options –

Local client adapter-based Integration

* This option has been around for long. Proven and reliable.
* Available on both HTML5 and RUI
* Does not work on virtual desktop environment (E.g.: Citrix)

Widget based Integration

* No need for local adapter install on Agent’ s desktop
* Modern experience – Unified Agent desktop experience – call handling within CRM.
* Integration approach more suited for virtual desktop environment (e.g.: Citrix) scenario. Should be tested.

 

Related Resources –

Checkout Admin Guide on CTI – https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1802/en-US/8ccee879241742fc824eff0bfe7da9e1.html

(Search for CTI)

Live Activity – https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1802/en-US/05bece78a3f6445d82bb231c4ed080a8.html

(Search for Live Activity) http://bit.ly/2Fb2jOk #SAP #SAPCloud #AI