Day: March 28, 2018

ICYMI: The overly chatty employee is among the leading culprits for lack of workplace productivity. https://goo.gl/tc7VCX #GlobalHR #HRTech

With SAP Ariba Live Las Vegas, kicking off next week, I wanted to share a list of the top sessions for suppliers that you won’t want to miss! Learn more about each session by clicking the link in its title.

Top Supplier Sessions

Business with Purpose Customer Panel | Purpose-focused businesses benefit operationally when they transact on Ariba Network. This session features a panel of suppliers and buyers sharing success stories and how SAP Ariba solutions are helping to transform their business commerce to business with purpose.

Best Practices in Catalog Integration and Data Governance | Data governance is a key challenge for both buyers and suppliers when it comes to electronic procurement and supply chain processes. Come hear from our customer experts about the importance of data governance and best practices in integration on Ariba Network.

Spot Buy Capability and Supplier Success on Ariba Network | The Spot Buy capability provides suppliers an opportunity to reach SAP’s customer base without the need for contracts and negotiation. Hear from current customers of suppliers using the Spot Buy capability to understand the business benefits and find out how to become part of this growing business-to-business marketplace.

Buyers and Suppliers Debate Disruption, Consumerization, and Other Trends | Join this fireside chat featuring three customer sharing their perspectives as buyers/suppliers: Monsanto, MSC, and Halliburton. This moderated panel explores each customer’s journey of business transformation with Ariba Network and discusses the future potential of business networks.

Catalog Innovations for Suppliers | Catalog integration is a key opportunity for suppliers transacting with buyers on Ariba Network. Hear about how the latest innovations help to advance catalog functionality for suppliers.

E-Commerce and Digital Transformation with SAP Hybris Solutions | Digital transformation is the key to e-commerce success in the digital economy. To win, business-to-business sellers must deliver business-to-customer-like digital buying experiences for their customers. Join this session to hear how SAP customers are using SAP Hybris solutions and Ariba Network to kick-start their digital transformation.

Customer Deep Dive: Supplier Innovations | Join us for an in-depth review of innovations coming for suppliers, including catalogs, APIs, and much, much more.

Supplier Value and Buyer Expectations for Supplier Enablement | Many suppliers realize great value transacting with multiple buyers on Ariba Network, yet supplier enablement is a key challenge for buyers. Hear from suppliers about what it takes to make transacting with multiple buyers work, as well as buyer expectations for success with supplier enablement.

Making the Connection for Successful Digital Transformation | Whether you’re a buyer or supplier, join us to get ideas for setting up your organization’s digital transformation for success. Explore key topics including getting started with accurate data, establishing a strategy, and understanding the complexity of managing change for suppliers.

Don’t forget to follow us on Twitter @SAPAriba, and the hashtag #SAPAribaLive.

See you in Vegas!

@eamonida http://bit.ly/2GiN9ak #SAP #SAPCloud #AI

As recently as five years ago, we knew never to give out our personal information on the Internet. Since childhood, we’ve known never to get in a stranger’s car.

In 2017, we put our personal information on the internet specifically to summon a stranger to our house, so we can ride in their car.

Digital transformation is changing the ways we shop, travel, and do business. And the road to the future is littered with stalled vehicles, whole industries that failed to adapt. From video stores to photography companies to print publications, only a few managed to evolve and thrive.

The always-on, always-connected world is changing customer support, too, and at an alarming rate. Just when we fully got a handle on live chat, chatbots started to change the game. As soon as we master one social media platform, three new ones start gaining traction.

The upside, though, is that businesses can have a closer relationship with customers than ever before. We have the data to understand their journey in granular detail, and the tools to meet them at every stage of that journey. We can be proactive, not reactive. We can personalize support to provide the type of experience that encourages loyalty and advocacy. The holy grail of customer support — personalized service at scale — is within our reach.

On this episode of the SAP Customer Support Podcast, we asked our panel of experts how digital transformation is changing support, and how your business can leverage these changes to get closer to your customers.

On This Episode:

* Elaina Stergiades, Research Manager at IDC, explains the four key drivers of change in customer support.
* Mohammed M. Ajouz, Senior Vice President, Global Head of Product Support at SAP, shares how you can use technology to prevent value erosion.
* Tim Crawford, CIO Strategic Advisor at AVOA, explores the ways machine learning can enable proactive support.

Download the episode now for these insights and more from 14 experts in the customer support industry.

Digital transformation has disrupted every industry, from taxis to travel to television. It’s up to us to use this transformation to make customer support more proactive, personalized, and valuable for the customers we serve.

On the next episode of the SAP Customer Support Podcast, our panel will explore how you can “future-proof” your customer support. Subscribe now to make sure you never miss an episode.

  http://bit.ly/2utCqnF #SAP #SAPCloud #AI