Author: admin

Many years ago, you could walk into an office and there would be zero laptops lying around. Desktop computers were the only thing that mattered for a long time. Technology has improved so much it’s now possible to carry out work on a smartphone.

It’s only going to get easier in the future. One of the big reasons why revolves around artificial intelligence. It will soon have a massive impact on smartphones. Let’s discuss a few things we’re likely to see within a few years.

1. There Will Be Less Car Accidents At Work

A spokesperson at ankinlaw.com mentioned something interesting recently. Smartphones will be able to access data like how fast vehicles are going, weather conditions, and GPS locations.

It can then alert drivers when they’re at risk of becoming involved in a car accident. Businesses and employees suffer a lot when accidents occur. Hopefully AI will be able to reduce the number of crashes considerably.

2. Predicting What You’re Going To Do Next

When you use a phone you can’t have multiple windows open like you can with a laptop. Under normal circumstances, you have to do one thing at a time and it takes you longer to perform certain tasks.

You might get into the habit of opening a word processor every time you’ve looked at a certain app. Your phone will know what you’re going to do next and open the app on its own to save you a few seconds.

3. You Can Empathize With Your Customers

Some people don’t like typing on their smartphones, so they’ll use dictation apps instead. To be fair, they’re a million times better today compared to what they were like years ago.

It’s still almost impossible to empathize with your customers effectively. Emotional speech recognition is a tough nut to crack. Once artificial intelligence gets better you’ll always come across in the right way.

4. Stopping Employees From Taking Photos

Imagine you’ve got employees working in a classified area. They’re working on a secret project and you don’t want them to take photos. If they need a phone at work it will be hard to prevent.

Artificial intelligence will be able to stop the camera from working in certain areas. It will also eventually stop it by learning what the camera is pointing at. Basically, it will be able to detect restricted content.

5. The Performance Of Phones Will Improve

If you’re using your smartphone to work it’s likely you are nowhere near your office. You might be away for a long time. The last thing you need is your phone running out of power when you’re busy.

AI will improve the performance of phones, and battery life is only one example. It will know the apps you want to keep running in the background. Your screen brightness will automatically change based on your past behaviors.

Smartphones Will Never Be The Same Again

It’s tough to even guess what smartphones will look like in a few years. One big breakthrough and everything could change. We definitely know artificial intelligence will play a huge role in their future. http://bit.ly/2BY0Bh9 #SAP #SAPCloud #AI

These days, everybody in business seems to be talking about the customer experience. Regardless of industry, whether business-to-business or consumer products, private or public sector, you’d better be able to provide an easy way for customers to interact with your organization, or else.

That’s the driving force behind DataXstream, although it might not seem that way at first glance. DataXstream has developed a product called OMS+ – OMS meaning order-management system – which has recently been added to the SAP App Center. I wanted to know more about it, so I caught up with Ron Votto and Tim Yates of DataXstream in late 2017.

The conversation began with an explanation of OMS, which is what organizations use to manage sales and delivery processes, order input, inventory tracking, post-sale service, and so on. Sounds simple? Well, it’s not.

Complex Processes Made to Look Easy

“Take an aviation company delivering a rocket to a government defense agency, for example,” Tim told me. “The sales process might span 25 years or more, involving hundreds or even thousands or transactions, suppliers, subcontractors, partial delivery timetables – and on and on. The people responsible need to be able to manage all that.” Even a much simpler retail transaction taking place in a short time frame encompasses many different moving parts. “From high-touch specialty retail like home furnishings to lower-end, high-volume big-box stores, the people handling the transaction need to enter and access information about the customer, inventory, warranties, delivery, and so much more.”

There are plenty of OMS products on the market today to help manage these processes, said Ron, who is DataXstream’s sales director. What makes OMS+ different is its ability to support the back-end order-management process as well as the front-end, point of sale, with fewer clicks, simple screens and with lightning speed.

What problems does that solve?

“The sales process requires too much user navigation,” Ron explained. “The information needed to execute customer-assisted sales transactions is too spread out, and it’s difficult to answer customer inquiries quickly and efficiently when discussing products and their availability. OMS+ has a simple, intuitive user interface that makes it easy to navigate and access the back-end database that stores all the key information.” And that back end would be … SAP ERP.

Tim, who is one of the founding partners of DataXstream (circa 1996), explained that the company has since its early days been focused on SAP. “The SAP software – SAP ERP and now SAP S/4HANA – is the most powerful engine for this purpose. And both the order-management and point-of-sale processes use the same underlying foundation. But the information was not always readily accessible. Our vision was to simplify and streamline those processes for the user – and to develop a product so easy to use that it requires almost no training.”

And that brings us back to where I started: Provide a simple, intuitive user interface for the people interacting with the customer, and fast access to accurate information, and there you have it: a superior customer experience.

On the Map and Ahead of the Curve

I asked Tim and Ron about their longtime focus on SAP and current engagement with the company – aware that they typically attend all three of SAP’s major events — SAPPHIRE NOW (customer event), SAP TechEd (developer event), and SAP FKOM (internal field kick-off/sales event), each of which has a different purpose.

“SAPPHIRE NOW offers a way for us to showcase our products to customers and engage with the SAP account execs,” Ron explained. “At SAP TechEd, the intent is to have good conversations with developers about the technology we leverage as part of the SAP partner ecosystem. And at SAP FKOM, we get first-hand experience about where SAP is going, which is important because our strategy, road map, and messaging align completely with SAP’s. Being there helps us stay ahead of the curve.”

The fact that OMS+ is now available as a cloud-based solution on the SAP App Center is no coincidence, since DataXstream has closely followed the evolution of SAP’s cloud strategy.

To learn more about OMS+, and even take advantage of a free trial, check it out on the SAP App Center.

Bill Rojas is senior director of Digital Transformation and Partner Enablement on the SAP Digital team. Contact him on Twitter | LinkedIn. http://bit.ly/2stywu3 #SAP #SAPCloud #AI

#InternetofThings #AI https://goo.gl/sgGWU8 #Technology #IoT #ML