When we think of the Internet of Things (IoT), we often call to mind impersonal machines and automation — in many cases, sacrificing service for efficiency. However, IoT can enable experiences that are both personalized and fast, creating opportunities to provide value in new ways. In the retail industry, for example, smart technologies in stores, combined with web and mobile interfaces, enable intuitive, omnichannel experiences for consumers.
These types of technology interactions are becoming popular in industries as diverse as banking and hospitality. As mobile is now a key business-driver, the range of devices supported by modern enterprises is expanding from smartphones to connected technologies like Amazon’s Alexa. These new “screenless” interfaces have enormous potential to transform how we interact with technology and with the businesses that are powering these digital experiences. https://goo.gl/DLysN6 #DataIntegration #ML
